The Collaboration Catalysts Partnership (CCP) project engages volunteers (Catalysts) to be actively involved in the settlement-sector, supporting the work of service providers through innovative approaches and collaborations to improve service efficiency & effectiveness for newcomers, particularly vulnerable newcomers with low education/language skills and no/limited knowledge about settlement/other community services available to them.

The project conducts focus group discussions with 35–40 newcomer volunteers to find what they know about settlement services and to understand why traditional outreach strategies have not been effective for them. 10–15 volunteers from the focus group continue with the project as members of CCP. CCP members receive training focusing on education and capacity building. A pre and post training evaluation is conducted to assess the effectiveness of the training. CCP members then develop an innovative outreach strategy using their learnings/experience and work with partner organizations to implement strategies to effectively reach other vulnerable newcomers. Outcomes are evaluated, modifications are made to the tested model, and final products are shared. This project benefits vulnerable newcomers and helps them to access settlement/other services. Settlement and other service providers benefit as they become more strategic in the design of their outreach, increase their visibility, and reach more newcomers, ultimately accelerating their settlement and integration.

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